Client Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Ticket Response Guarantee

  • Every support request you submit to us will be replied to within maximum 1 hour. If your support ticket or email calls for additional assistance from a server admin, we will without delay forward it and leave a note to inform you that your case is being examined. If you order our Admin Services package, any of the tasks included there will be performed at a time that is suitable for you.

  • Top quality support service
  • A Top–Quality Technical Support Service

  • We will be at your disposal 24x7x365 to answer any enquiries that you may have connected with our Web Hosting Control Panel or any of the applications that we have installed on your behalf on the server. If you also need help with server admin tasks, you can have a look at our Admin Services package, which includes backup hard disk storage space, weekly Operating System updates, server monitoring and restarting services, as well as installation and problem troubleshooting services

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Each Linux dedicated hosting server is equipped with our charge–free Web Hosting Control Panel, which features an elaborate knowledge base and a set of instructional video tutorials. Whenever you need help while working with the Web Hosting Control Panel, just push the Help or Videos buttons located in the upper right corner.