In case you are a website owner, a problem might always crop up and it doesn’t necessarily need to be related to the hosting service itself. For instance, something may go wrong when you update an app or some crucial content can be edited or deleted unintendedly. No matter what the essence of the problem may be, you will have to touch base with the client service staff and ask them to recover a backup or to help you deal with the problem that you’re confronting. How quickly they’ll do it will predetermine the time that your sites will be inaccessible. For particular websites like social networking websites or online shops, a continued unavailability can too often mean lost visitors and money. That is why, it is of vital importance that you use the services of a company that offers not only a very good customer support service, but also a prompt one.