A live chat is a real-time way of communication between a website hosting company's support team and its clients. It is a very efficient way to get some information about the hosting services or get some problem resolved since you're talking to a live representative. The benefits of using a live chat service instead of calling or opening a ticket are the lower chance of mistakes at the time you exchange info such as usernames or domain names, the more rapid response time as the communication is real-time as well as the fact that you don't need to stay on the chat constantly - you are able to do something different while the agent examines the issue involved. Furthermore, you'll be able to be a part of a live chat room from any computer that is connected to the Internet, avoiding the telephone rates that you'll have to pay in case you're calling to another country.
Live Chat Support in Website Hosting
We provide a live chat assistance service for all of the Linux website hosting
that we offer and we will help you with almost everything live. If you don't have an account with us yet, we are able to give you more info about the packages in order to help you to get the most appropriate plan. If you are an active customer, we are able to assist you with any billing or general issue and with a number of common tech troubles, such as an email address installation in a desktop email client. In case you can't give us a call for some reason or you're in some country where we don't have a local phone number, our live chat will be the best option to contact us. Needless to say, some matters need additional time to analyze and test, which means that you will need to open a support ticket to our technicians, still, we will save your time and help you with quite a lot of issues on the chat.