A ticketing system is the most popular communication medium that hosting providers offer to their customers. It is typically part of the billing account and is the best way to tackle a problem that requires a certain amount of time to investigate or that has to be forwarded to a server admin. In this way, all responses provided by either side will be kept in the very same place in case somebody else wants to work on the problem in question and the info in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, so you’ll have to log in and out of no less than two accounts to execute a particular operation or to contact the hosting company’s help desk support staff. If you desire to administer several domains and each one is hosted in its very own account, you’ll need to use even more accounts simultaneously. Additionally, it may take a substantial amount of time for the provider to answer your ticket request.
Integrated Ticketing System in Website Hosting
With a website hosting from us, you’ll never have to leave your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket whilst you’re browsing through your files or configuring various account settings. The ticketing system is being monitored 24-7-365 by our client support staff and the ticket response time is maximum sixty minutes, but it seldom takes more than 20 minutes to get help. In stark contrast to certain web hosting providers, we do not charge more for using the ticketing system, so you can contact us as often as you wish and ask for information with regards to any billing or technical problem. Plus, you can see a collection of help articles, which will help you fix the commonest issues on your own.