The availability of the customer and technical support that a website hosting company offers can tell you a lot about the services that they provide too. In the event that you are allowed to use only e-mail messages or tickets, you have most likely come across a reseller and not the hosting supplier. When this is the case, you will have to wait for several days in order to have an issue resolved as your reseller may not be checking their communication regularly or they may have to get hold of the real web hosting company for further assistance. If the provider provides you with various means of communication with short response time which are available at any time, they're almost certainly the top provider, not only a reseller. Which means that you will receive prompt assistance and high quality support as they will have direct access to the servers where your account is. Regardless of the problem - technical or sales, it's always much better to be able to communicate with your hosting company right away through your favourite way of communication.
24/7 Customer Support in Website Hosting
The customer and technical support services for all our website hosting packages are twenty-four-seven, so you can forget all about waiting for a couple of days in order to get assistance. In case you are not our client yet, you can phone us, chat with a representative or send an e-mail. In case you already have an account, you are able to open a support ticket on top of the other three ways of contact. You can select the most appropriate way to contact us based on where you are or what hardware you're using. We're able to help you for almost any webhosting-related question that you may have or problem that you could encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even then the max response time will never exceed an hour.